T&Cs & FAQs

Where do your Crystals come from?

We source only the best crystals from all over the world and do our due diligence to ensure as much as possible is ethically sourced.

Do items come with stands?

Our items generally do not come with the stands included, unless specified. Sometimes the crystals will have custom stands made for them and they will be included. You can purchase stands online. 

Items on metal stands are measured as “on stand” 

The Colour of my item is slightly different why?

Please be aware as natural objects their appearance can vary from the images shown and they may contain tiny fissures and pits. Returns and exchanges are not accepted based on crystal characteristics.

Oversales

In the event we have two items sell out at the same time, the website can sometimes allow both sales through, this is a error and you will be refunded if your purchase has come through second. Unfortunately Shopify do not offer a "save cart" feature but operate on the premises of first in best dressed.

What happens if I purchase but have the wrong address on my account?

Message our Facebook page immediately, or if you created an account you can log in and edit information. We ship to addresses that are supplied. If the wrong address is supplied and parcel is posted – we can apply for a return to sender, if there are cost incurred in returning and re-sending an invoice will be supplied to you to cover these. We only cover incorrect postage returns if it is deemed our error. 

Do you ship international?

We ship Australia Wide & New Zealand

Return Policy?
We accept returns for faulty items only. Returns must be lodged within 7 days of receiving your package. This does not include broken in transit items or missing items these must be lodged with us within 24 hours of you receiving your parcel. These cases must go through proper postage investigations before deciding the outcome of each case. 

We will refund or store credit / replace any faulty or broken items on return to us, we also cover the return postage if we are deemed to be at fault.

Refund policy?

By Australian law we only offer a refund or replacement for a major problem with a product covered by consumer guarantees.

We do not offer a refund for change of mind. If we do refund for any reason other that the above it is at the owners discretion and a 20% administration fee will be chargedWe do understand things happen sometimes.

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

Our Jewellery comes with a 30 day manufacturing warranty that covers faults (for example your stone falls out, please note we do need the stone to re-set your jewellery and cannot do it without the stone) it does not cover wear and tear from use or breakage from use or any other damage.

Lost Parcel?

Please contact Australia Post first if you think your parcel may be lost. They will give you an investigation number and we will help follow up with you if necessary. 

Metaphysical and Healing Properties

Please note that while we give metaphysical and healing properties to all of our stones, if you are feeling unwell or have medical conditions seek medical support. Our staff are not medical practitioners and do not give medical advice. 


Where are you located?

Our Retail Store is located at 978a Port Road, Albert Park SA 5014 

Contact Us:
Via Facebook, Email or Phone

info.crystalsandcoffee@gmail.com

Call 0488 087 772 during business hours.