T&Cs & FAQs

Where do your Crystals come from?

We source only the best crystals from all over the world and do our due diligence to ensure as much as possible is ethically sourced.

Do items come with stands?

Our items generally do not come with the stands included - sometimes the crystals will have custom stands made for them and they will be included. If we can spare any stands we will pop them in for you - free of charge. 

Items on metal stands are measured as “on stand” 

The Colour of my item is slightly different why?

We take all Photos of our stock using an iPhone Camera. We try to use natural light as much as possible for our photos, however on those darkened cloudy days we will use artificial lighting which may slightly alter the colours of the product on your monitor/phone or device. 

Please be aware as natural objects their appearance can vary from the images shown and they may contain tiny fissures and pits. Returns and exchanges are not accepted based on crystal characteristics.

Special Releases?

We often do release days and times. Please be aware carts do not save, and items can be purchased while browsing this is not an error we do not have a save cart feature

Oversales

In the event we have two items sell out at the same time, the website can sometimes allow both sales through, this is a error and you will be refunded if your purchase has come through second. 

Live Sales & Invoices

All live sales and invoices must be paid by the due date. On occasion you will be given a reminder message to pay your invoice. If left unpaid by end of day *5pm Adelaide* Time zone it will be cancelled. If your invoice is cancelled we will no longer offer you invoices. You can still however shop online via our website or in-store.

Please write down all your items as you go to keep a detailed list. You can also request a detailed emailed invoice (which will have your items listed) or within 24 hours of making payment request a list of what you have purchased and we can provided that to you. 

We clear out our website from clutter on a regular basis and after this time we will be unable to provide you with the above list.

Shipping Costs

Free in Australia over $99 and Under $99 is calculated by the weight of your parcel using Australia Post. We offer FREE Shipping over $150 for our New Zealand Customers. 

Dispatch Timeframe & Collections

All deliveries  are facilitated by Australia Post, We pack your order within 1-4 days of receiving unless otherwise stated This does NOT include weekends or public holidays. Tracking numbers are issued via our automated e-mail system, however if you do not receive your tracking number, please message our helpful staff and we'll attempt to provide as much information regarding your order as possible.

Please note;  Express postage is a shipping service provided by Australia Post it is NOT express service our dispatch times still apply to all orders.

Collection days are Tuesday and Thursday by Australia Post Van Services. During busy periods we may opt for additional collections.

Parcel transit times are available via the Australia Post website, we do not give estimates or guarantee delivery dates. 

What happens if I purchase but have the wrong address on my account?

Message our Facebook page immediately, or if you created an account you can log in and edit information. We ship to addresses that are supplied. If the wrong address is supplied and parcel is posted – we can apply for a return to sender, if there are cost incurred in returning and re-sending an invoice will be supplied to you to cover these. We only cover incorrect postage returns if it is deemed our error. 

Do you ship international?

We ship Australia Wide & New Zealand

Return Policy?
We accept returns for faulty items only. Returns must be lodged within 7 days of receiving your package. This does not include broken in transit items or missing items these must be lodged with us within 24 hours of you receiving your parcel. These cases must go through proper postage investigations before deciding the outcome of each case. 

We will refund or store credit / replace any faulty or broken items on return to us, we also cover the return postage if we are deemed to be at fault.

Refund policy?

By Australian law we only offer a refund or replacement for a major problem with a product covered by consumer guarantees.

We do not offer a refund for change of mind. If we do refund for any reason other that the above it is at the owners discretion and a 20% administration fee will be chargedWe do understand things happen sometimes.

Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

Our Jewellery comes with a 30 day manufacturing warranty that covers faults (for example your stone falls out, please note we do need the stone to re-set your jewellery and cannot do it without the stone) it does not cover wear and tear from use or breakage from use or any other damage.

Lost Parcel?

Please contact Australia Post first if you think your parcel may be lost. They will give you an investigation number and we will help follow up with you if necessary. 

Metaphysical and Healing Properties

Please note that while we give metaphysical and healing properties to all of our stones, if you are feeling unwell or have medical conditions seek medical support. Our staff are not medical practitioners and do not give medical advice. 


Where are you located?

Our Retail Store is located at 978a Port Road, Albert Park SA 5014 

Contact Us:
Via Facebook, Email or Phone

info.crystalsandcoffee@gmail.com

Call 0488 087 772 during business hours.